FAQS – Frequently Asked Questions
DO YOU SHIP OVERSEAS/INTERNATIONALLY?
Yes, we ship worldwide. Shipping costs are calculated at checkout and will be displayed before you complete your purchase. All orders are shipped with full tracking, and tracking details will be emailed to you once your order has been dispatched.
For more details about shipping times and carriers, see our Shipping & Return Policy.
CAN I EXCHANGE AN ITEM?
Unfortunately, we do not offer exchanges.
However, returns are accepted within 14 days of your order’s delivery.
We encourage you to look over all photos, item details, and provided measurements before purchasing to help ensure the best fit. At the same time, please feel confident knowing that if your purchase doesn’t work out, you’re covered by our return policy
Please review our Refund Policy for more information.
CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?
Yes, as long as we have not shipped your order yet. If you need to update your address, please email us immediately with your order number and your correct address.
If your order has already been dispatched, you will need to contact the shipping company directly to request a change.
If your purchase was made through PayPal, we are required to ship to the address listed in your PayPal account.
AN ITEM WAS MISSING FROM MY PARCEL — WHAT SHOULD I DO?
Please email us right away with your order number and the name of the missing item. We will review your order and packing records, then work with you to resolve the issue quickly.
I RECEIVED THE WRONG ITEM — WHAT SHOULD I DO?
We sincerely apologize for the error. Please email us with:
-
Your order number
-
A clear photo of the item you received
-
Details of the item you were supposed to receive
We will review the situation and arrange for the correct item to be sent or provide a resolution based on our Refund Policy.
MY PARCEL IS TAKING LONGER THAN EXPECTED — WHY?
Delays can happen for various reasons, including customs inspections, international transit delays, or local postal service backlogs. In some cases, your package may be waiting for you at your local post office.
We recommend:
-
Checking your tracking information for the most up-to-date status
-
Contacting your local postal service with your tracking number
-
Reaching out to us if you need assistance, we’ll be happy to help investigate
HOW DO I KNOW IF AN ITEM WILL FIT ME?
We provide exact measurements for each item so you can compare them with a similar piece you already own. If the item’s actual fit is noticeably different from the tagged size, we will include a “fits like” note in the description.
For details on how we measure, see our Sizing Guide.
WHAT CONDITION ARE YOUR ITEMS IN?
All items are inspected, cleaned if necessary, and documented with detailed photos before being listed. Vintage clothing may have natural signs of wear due to age. Any significant flaws will be noted in the description and shown in photos so you know exactly what to expect before purchasing.
For more details on how we grade item condition, please see our Condition Guide.
ARE YOUR PRODUCTS AUTHENTIC?
Yes — we only sell 100% authentic items. Each piece is sourced, inspected, and verified by our team.
If you ever have concerns about authenticity after receiving your item, please contact us at support@secondlifevtg.com so we can review and resolve the matter.
CAN I RESERVE AN ITEM?
We do not hold or reserve items. All products are sold on a first-come, first-served basis.
DO YOU OFFER DISCOUNTS OR PROMOTIONS?
We occasionally run special sales and promotions. Follow us on social media or sign up for our newsletter to be the first to know about exclusive offers.
ANY OTHER QUESTIONS?
If your question hasn’t been answered here, feel free to email us at support@secondlifevtg.com and we’ll get back to you as quickly as possible.
