Privacy Policy
This Privacy Policy explains how secondlifevtg.com (“the Site,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
CONTACT
If you have questions about this policy, need more information about our privacy practices, or wish to make a complaint, please contact us at:
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Email: support@secondlifevtg.com
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional details if you contact us for customer support.
Personal Information refers to any data about an identifiable individual.
Device Information
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Purpose: To load the Site accurately for you and perform analytics to improve performance.
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Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.
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Disclosure: Shared with our e-commerce platform provider, Shopify.
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Collected Data: Browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and on-site interactions.
Order Information
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Purpose: To fulfill orders, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen for potential fraud, and — if you’ve opted in — send marketing materials.
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Source: Collected directly from you.
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Disclosure: Shared with Shopify.
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Collected Data: Name, billing address, shipping address, payment information (including credit card details), email address, and phone number.
SHARING PERSONAL INFORMATION
We share your information with third parties to help us provide services and fulfill orders.
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Shopify: Powers our online store. Their privacy policy: https://www.shopify.com/legal/privacy
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Legal Compliance: We may share data to comply with applicable laws, respond to lawful requests, or protect our rights.
BEHAVIOURAL ADVERTISING
We use your personal information to show targeted ads we believe may interest you. This can include sharing your usage data and purchase history with advertising partners via cookies or similar technologies.
Learn more:
Opt-out options:
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Digital Advertising Alliance: https://optout.aboutads.info/
USING PERSONAL INFORMATION
We use your personal data to:
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Offer and sell products
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Process payments
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Ship orders
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Communicate order updates
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Send promotional content (if you’ve consented)
LAWFUL BASIS (GDPR)
If you are in the European Economic Area (EEA), we process your data under one or more of the following:
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Your consent
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Contract fulfillment
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Legal obligations
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Legitimate interests that do not override your rights
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Protection of vital interests
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Tasks carried out in the public interest
RETENTION
We retain your information for as long as necessary to fulfill the purposes outlined in this policy unless you request deletion.
AUTOMATIC DECISION-MAKING
We do not engage in fully automated decision-making that has a legal or significant effect on customers. Shopify uses limited automated decision-making to prevent fraud, such as:
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Temporary IP blacklist after repeated failed transactions (lasts a few hours)
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Temporary credit card blacklist linked to blacklisted IP addresses (lasts a few days)
YOUR RIGHTS
GDPR (EEA Residents)
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Right to access, correct, update, or erase your personal information
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Right to request data portability
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Contact us to exercise these rights
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Data may be transferred to Canada or the U.S. — see Shopify’s GDPR Policy for compliance details
CCPA (California Residents)
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Right to know, correct, update, delete, or request portability of your personal information
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Right to authorize an agent to make requests on your behalf
COOKIES
Cookies are small files stored on your device to improve your browsing experience. We use:
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Functional cookies
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Performance cookies
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Advertising cookies
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Social media cookies
Most cookies are persistent and last between 30 minutes and two years.
Control:
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Manage cookies in your browser settings (see: www.allaboutcookies.org)
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Blocking cookies may affect site functionality
DO NOT TRACK
We do not alter our data collection in response to Do Not Track signals because there is no industry-wide standard for compliance.
CHANGES
We may update this policy periodically to reflect changes in our practices or for legal/operational reasons.
